Refund Policy

Effective Date: 01-11-2025
Last Updated: 01-11-2025

At Ashmora, we take pride in offering premium-quality sarees and timeless jewelry. Each product is carefully inspected, packaged, and shipped with utmost care. We want you to love your purchase, but we understand that sometimes things may not go as planned.

This policy explains how we handle returns, refunds, and exchanges to ensure a fair and transparent experience for all our customers.

1. Eligibility for Returns

We accept returns only for defective, damaged, or incorrect items delivered to you.
To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging with tags, labels, and invoice intact.
• You must request a return within 3–7 days of receiving your order (depending on your shipping policy).
• Items must be returned in the same condition as received.

Non-returnable items include:

• Custom-stitched or altered sarees
• Personalized or made-to-order products
• Jewelry (for hygiene and safety reasons)
• Products purchased during sale or clearance events

2. Return Process

If you receive a damaged or incorrect item:

1. Email us at [insert support email] or contact our support team via [insert WhatsApp number or contact form link] within the return period.
2. Include your order number, product name, and clear photographs showing the issue.
3. Once approved, we’ll arrange a pickup (if available in your location) or share return shipping instructions.

Please ensure the product is securely packaged to prevent damage during transit.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.
• In some cases, you may receive a store credit or exchange instead of a cash refund, depending on your preference or eligibility.
• Shipping fees, COD charges, and payment gateway fees (if applicable) are non-refundable.

If the returned item is found used, tampered with, or not in its original condition, the refund may be denied.

4. Exchanges

We currently offer exchanges only for damaged or defective items.

• If the same product is available in stock, we will send a replacement at no extra cost.
• If unavailable, you may choose another product of equal value or request a refund.

5. Cancellations

• Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped.
• Once shipped, the order cannot be cancelled.
• In case of cancellation before dispatch, a full refund (excluding payment gateway charges) will be issued.

6. Late or Missing Refunds

If you haven’t received your refund after the mentioned processing time:

• Check your bank or payment account again.
• Then contact your credit card company or bank — it may take additional time for your refund to be officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [insert support email].

7. Damaged Packages

If you receive a parcel that appears tampered or damaged at delivery:

• Do not accept it from the courier.
• Immediately inform us via [insert support email or contact number] with photos and details.
  We’ll investigate and ensure a resolution.

8. International Orders

For customers outside India:

• Returns are accepted only for defective or incorrect products.
• Return shipping costs are the responsibility of the customer, unless the issue was due to our error.
• Refunds will be processed after we receive and inspect the returned item.

9. Contact Us

For all return, refund, or exchange inquiries, please contact:
📧 Email: ankitakr24243@gamil.com