Shipping Policy

Effective Date: 01-11-2025
Last Updated: 01-11-2025

At Ashmora, we’re dedicated to ensuring that every order reaches you safely, promptly, and beautifully packaged. Each saree and jewelry piece is handled with care to make your shopping experience seamless from checkout to delivery.

1. Order Processing

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
• Orders placed after business hours will be processed the next working day.
• Once processed, you’ll receive an email and/or SMS confirmation with your tracking details.

Please note: During festive seasons, sales, or promotional periods, processing times may be slightly longer due to higher order volumes.

2. Shipping Within India

• We deliver to most major cities and towns across India.
• Estimated Delivery Time:
  • Metro cities: 3–5 business days
  • Other locations: 5–8 business days
• Deliveries are handled by trusted courier partners to ensure reliability and safety.
• Delivery timelines are estimates and may vary based on your location or unforeseen circumstances such as weather conditions or courier delays.

3. International Shipping

• We proudly ship worldwide to selected countries.
• Estimated Delivery Time: 7–14 business days (depending on destination and customs clearance).
• Shipping Charges: Calculated at checkout based on your country and order weight.
• Customs duties, import taxes, or local handling fees (if applicable) are the customer’s responsibility.

Tip: Please check your local import regulations before placing an order to avoid unexpected charges.

4. Shipping Charges

• Free shipping may be offered on select products or orders above a certain value (as mentioned during checkout or promotions).
• For other orders, shipping charges will be displayed before completing payment.

5. Order Tracking

Once your order has been shipped, you will receive:

• A tracking link via email or SMS, allowing you to monitor your shipment’s progress.
• Updates on delivery status until your order reaches your doorstep.

If your tracking number shows “Delivered” but you haven’t received your package, please contact us within 48 hours for assistance.

6. Packaging

Each Ashmora order is carefully wrapped to protect your products during transit.

• Sarees are packed in protective covers and boxes.
• Jewelry pieces are placed in soft pouches or boxes to maintain their shine and safety.
• All shipments are sealed and labeled discreetly to prevent tampering.

7. Delays or Delivery Issues

We strive to meet all estimated delivery times, but sometimes delays may occur due to:

• Natural disasters or weather issues
• Courier service disruptions
• Incorrect or incomplete address details provided by the customer

In such cases, we’ll do our best to keep you informed and resolve the issue promptly.

8. Undelivered or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the parcel:

• We can re-ship the order (shipping costs borne by the customer), or
• Issue a store credit (excluding shipping charges).

9. Damaged or Tampered Packages

If you receive a damaged or tampered package:

• Please do not accept the delivery.
• Immediately contact us at [insert contact email] or [insert phone number] with order details and photos.
  We will investigate and arrange a replacement or refund as per our Refund Policy.

10. Contact Us

For any shipping-related questions or assistance, please reach out to us:
📧 Email: 01-11-2025

Our support team is available [insert working hours/days] to help you with your order and delivery queries.

Ashmora – Celebrating the Art of Sarees & the Beauty of Timeless Jewelry
Where every drape tells a story, and every jewel reflects your grace.